STANDARD TERMS AND CONDITIONS

1. Repair and Calibration Risks: Calibration and testing services involve inherent risks to instruments due to exposure to high voltages, currents, and temperatures during the calibration and testing processes. While Amptech Pty Ltd exercises utmost care and expertise, the risk of damage, although minimal, is present. By opting for our services, the Customer agrees to release Amptech Pty Ltd from any claims, demands, liabilities, losses, costs, and expenses, including financial and consequential losses incurred.

2. Quotes: Our quotes strive to be thorough but cannot guarantee to be all-inclusive. Identifying all potential issues before commencing work is often challenging. Quotes may evolve as service progresses. Any changes will be communicated promptly, requiring Customer approval before proceeding further. Initial quotes remain valid within their original scope, though service needs may change or become unnecessary as work progresses.

3. Repair and Calibration Turnaround Time: Various factors influencing calibration and testing timeframes are beyond our control. While most services complete within 7 working days, no guarantees on duration can be made. Estimated service times mentioned on our website or promotional materials are based on past experiences and are not definitive. Expedited services are available at an additional cost upon request.

4. Service Pricing: Pricing is based on equipment functions, ranges, and test points. Initial quotes are general and may be revised post-inspection. Amptech Pty Ltd reserves the right to adjust service fees at any time. Charges up to the full quoted price may apply even if calibration fails, given the similar effort required for both passing and failing instruments. By accepting our services, the Customer agrees to the pricing outlined in the most recent quote. Standard calibration prices reflect typical requests, with specialized services or test points requiring prior customization.

5. Repairs: All repairs incur an initial assessment fee. Post-assessment, an updated quote with final repair costs will be provided. If the repair proceeds, the initial fee is waived. Calibration certificates for repaired items are available at a discounted rate. Equipment sent for repair must include a fault description and, if possible, an explanation of how the fault occurred.

6. Changing Modes/Functions: During repair or calibration, device settings, modes, or functions may be altered. Unless specially requested, the instrument may not be returned with the same settings as received. The Customer is responsible for knowing how to use and adjust their device. Assistance is available if needed.

7. Data Loss: Customers should back up and clear stored results on devices before service. Due to the complex nature of electronic devices, data integrity cannot be guaranteed. Amptech Pty Ltd is not liable for any data loss resulting from services performed.

8. Equipment Delivery to Us: Ensure equipment sent for calibration is clean, in good working order, and fully charged. Additional fees may apply for fault finding or replacement parts. For heavy or palletized equipment, ensure the delivery vehicle has a tail-lift, as no forklift is available at our premises. Additional charges apply for return courier services.

9. Pickup Time Limit and Storage: Devices will be held for up to 60 days after notification for pickup. After this period, if no communication is received, the device will be considered abandoned. Amptech Pty Ltd reserves the right to sell the device to recover service costs or recycle non-functional equipment. It is crucial to pick up equipment on time or arrange for extended storage.

10. Payment Method: 

Thank you for the opportunity to provide this quote. We look forward to your business.

Kind Regards,

Amptech Pty LTD